Protecting Our Players and Platform Through Verified and Secure Identities
Discover a new level of excitement in inviting your friends to GemBet! For a limited time, revel in the thrill of receiving SGD 50 for each friend you introduce to GemBet, coupled with a substantial percentage of their betting activity. Don’t miss out – dive into your contacts and kickstart your journey to getting paid!
Open the email sent after registration and click the link to start your verification process.
Share the excitement with your friends.
Watch your earnings grow with every active referral!
By accepting our Terms, you authorize the Company to carry out any necessary identity verification checks (“Checks”) required by us or by regulatory authorities to confirm your identity and contact details.
During these Checks, your ability to withdraw funds may be temporarily restricted.
If any information you provide is false, misleading, incomplete, or inconsistent with your identification documents, the Company reserves the right to suspend or terminate your account and restrict access to our services.
If we cannot confirm that you meet the legal age requirement, your account may be suspended.
Should it be found that you were underage when you placed bets or played games:
Your account will be permanently closed.
Only your most recent deposit will be refunded (if there is an active balance).
All other funds will remain locked until you reach the legal age and verify your identity with valid documentation.
If any of your personal details change, you must notify our Support Team immediately.
The purpose of this policy is to ensure compliance with KYC and AML regulations and to protect both the Company and its customers from fraud or misuse.
We may request verification at any time, including but not limited to the following situations:
Suspicion of fraud, money laundering, or other criminal activity;
Doubts regarding the authenticity of provided documents;
Violation of our Terms and Conditions;
Any other circumstance the Company deems necessary.
All customers must undergo due diligence checks, and records will be maintained as required by law.
Anonymous or fake (“nominal”) accounts are strictly prohibited.
If the identity of an account holder cannot be verified, the account will be closed, winnings forfeited, and deposits refunded where possible.
Customers may not open multiple accounts.
If duplicate accounts are identified, the Company reserves the right to close them, void winnings, and return deposits to the rightful owner.
We also reserve the right to reject or terminate any account at our sole discretion in the event of KYC policy violations.
The Company may request the following standard personal details:
Full name
Date of birth
Citizenship
Permanent residential address
Identification number
Mandatory documents:
Valid passport or ID card
Proof of address (e.g., utility bill or recent bank statement)
Additional documents may include:
Secondary ID (driver’s license, military ID, etc.)
A photo of you holding your ID (clearly readable)
A photo of your bank card (showing only the first 5 and last 4 digits, name, and expiry date)
The Company may request proof of your source of funds to ensure all money used for gaming is legitimate. Examples include:
Payslips, dividends, or pension statements
Recent bank or savings account statements showing regular income
Trust documents showing entitlement to funds
Proof of awards or payments made to you
Documents may be rejected if:
The name or address does not match your account
The document is unclear or illegible
The document type is not accepted (e.g., mail envelope instead of a bill)
Any other reason deemed valid by our compliance team
